Q: Am I allowed to have fun?
A:Yes, absolutely. Fun is mandatory at Festival of Sport. Please feel free to report anyone not having enough fun to the festival organisers.
Q: It sounds like it’s going to be exhausting. Will I get any time to relax?
A: Of course. We all know rest is key to health and well-being. You can do as much or as little as you’d like and there will be plenty of opportunity to rest and relax throughout the weekend.
Q: Can I bring my caravan or campervan?
A: Campervans are allowed but caravans are not. If bringing a campervan, you will need to tell us in advance by ticking the box where prompted at the time of booking, or, if you have already booked, notifying us in writing ASAP at email@example.com. Please note that if you do not tell us in advance, your campervan may be refused access on arrival.
Q: Will you have electric hook up and waste disposal for my campervan?
A: Electric hook up for campervans will be available for an additional charge (please note this must be pre-booked and cannot be requested once on site). We ask that you either use the festival toilets provided or take your chemical toilet waste home with you. You are NOT permitted to empty chemical toilets in the main festival toilets or anywhere on the festival site.
Q: What do I need to bring if I am camping?
A: Camping kit, torches, sleeping bags, warm clothes, towels, wash bag. If glamping, you will receive many of these items so please check the camping page for details.
Q: Can we bring a BBQ or camping stove?
A: Sorry BBQs and camping stoves are not allowed.
Q: Do we need to bring sports equipment?
A: No everything is provided. If you have your own kit, you are welcome to bring it if you would like to.
Q: What if my child has a food allergy?
A: Let us know at firstname.lastname@example.org and we will let our food suppliers know.
Q: What first aid provisions are there?
A: There is a full first aid team on site.
Q: Can we bring our dog?
A: Afraid not. No pets are allowed at Festival of Sport, with the exception of assistance dogs.
Q: How do I register for the different sports at the event?
A: We will do that for you, so all kids get a go at each of the core sports. Your child/ren will be put into an age appropriate group/s on arrival with a schedule of which sports they are doing and when.
Q: Shall I bring our baby?
A: Please do! We have a crèche on site for the weekend.
Q: Are there cash points on site?
A: No, however all food outlets and bars take credit cards. You are welcome to bring some cash just in case but please note that due to the COVID pandemic, our aim is to have a cashless festival as far as possible.
Q: Where do we park?
A: Parking is in the field next to the campsite, it’s not far to walk and we will have some strong people to hand to help carry. Don’t bring the kitchen sink though!
Q: Do we need to bring food and drinks?
A: You are welcome to do so, however, there will be a huge variety of delicious food and drink available to buy on site. If you are camping, you are permitted to bring a small amount of alcohol for personal consumption only but you are not permitted to bring this into the main festival area.
Ticket FAQs and Refund policy
Q: Will I be sent physical tickets and when will I receive them?
A: We will not be issuing physical tickets. QR code tickets will be emailed to you once you have booked online. Please remember to check your junk mail folder if you can’t see them.
Q: I haven’t received my booking confirmation email
A: If for any reason you don’t receive a booking confirmation and tickets, please email the team at email@example.com who will be able to assist you.
Q: Can I refund/exchange my ticket?
A: Please note that we are unable to refund or exchange any tickets once purchased. In the event that you are unable to attend, you may transfer these to somebody else but must let us know about the change of name in advance by emailing firstname.lastname@example.org. You may be asked to produce proof of name to match your ticket on arrival. When purchasing/being gifted a ticket from a friend, the new ticket owner must contact us to confirm their acceptance of the event Terms and Conditions and waivers. Should we have to cancel the event due to COVID, rest assured that all ticket sales will be fully refunded.
Q: Do I still need a ticket for my child under 5?
A: Yes. We request that you do book a ticket for children under 5 so that we can keep track of the numbers attending the festival. You can add this to your basket free of charge when booking your tickets.
Q: Will I be able to buy tickets on the gate?
A: This depends on whether the tickets have sold out in advance. More information on this will be available on the website in the days before the event.
Q: I need to change or update my contact details
A: No problem, please contact the team at email@example.com